Privacy Policy
Occupo is a service operated by Solutions Mira AI Inc., a company based in Montréal, Québec. It lets property managers and landlords answer the rental enquiries they receive on their Facebook Page, on Facebook Marketplace and on Instagram, and book apartment viewings — automatically, through a messaging assistant.
This policy explains what personal information is collected, why, who it is shared with, how long it is kept and how to exercise your rights. It is written under Québec’s Act respecting the protection of personal information in the private sector, as amended by Law 25, and under Canada’s PIPEDA.
1. Three situations, three answers
Who is responsible for your information depends on how you came to us. Find your situation below — the rest of this policy is organised the same way.
- You contacted us through occupo.ca. Solutions Mira AI Inc. is responsible for that information. See section 2.
- You are an Occupo client — a property manager or landlord using the service. Solutions Mira AI Inc. is responsible for your account information. See section 3.
- You messaged a Page or account operated with Occupo, for example about an apartment. The property manager who operates that Page is responsible for your information. Solutions Mira AI Inc. acts as their service provider and processes it only on their instructions. See section 4.
The functions of person in charge of the protection of personal information are carried out by the founder of Solutions Mira AI Inc., reachable at privacy@occupo.ca.
2. If you contacted us through occupo.ca
When you fill in the form on this site, we collect what you type — your name, your company, your email address, your phone number where you provide it, and your message — along with the date of the request and the technical details your browser sends with it, including your IP address.
We use it to answer you, to arrange a demonstration and to follow up on that conversation. It reaches us by email, through a transactional email provider acting on our behalf. We do not use it for advertising, we do not add you to a marketing list without asking, and we never sell it.
occupo.ca sets no advertising cookies and runs no third-party analytics. Nothing on this site follows you to another one.
3. If you are an Occupo client
To operate the service for you we hold your account information: your name and the name of your business, your business contact details, the Facebook Pages and Instagram accounts you authorise us to connect, the listings and availability you give the assistant to work from, and the records of the conversations the assistant handles on your behalf.
Payments are handled by a payment provider. We do not store your card number.
You remain responsible for the personal information of the people who message your Page. We process it only on your instructions, for the purposes set out in our agreement with you and in this policy — and for nothing else.
4. If you messaged a Page operated with Occupo
When you write to a Page or an Instagram account that uses Occupo, we receive through Meta’s messaging platforms:
- the identifier Meta assigns to your account for that Page or account specifically — a page-scoped ID (PSID) on Facebook, an equivalent scoped ID on Instagram;
- your public profile name, and your profile photo where Meta provides it;
- the content of your messages, including anything you choose to share — a phone number, an email address, a desired move-in date, a budget, the size of your household, whether you have a pet or need parking;
- the conversation records created while assisting you — the apartments discussed, and the viewings proposed, booked, moved or cancelled;
- technical logs — timestamps, delivery status, error logs — needed to run the service reliably.
Text messages. If you give a phone number and agree to it, confirmations and reminders for your viewing are sent to you by SMS, through a messaging provider acting on our behalf. Reply STOP at any time and the texts stop.
What we never ask for. The assistant does not request a social insurance number, banking or credit information, identity documents, or a password — and you should never send one in the conversation. No profiling within the meaning of Law 25 is carried out: the service activates no location, identification or profiling technology.
5. Automated (AI) processing
The assistant is powered by large language models. To generate a reply, the content of your messages is transmitted to AI inference providers acting as our service providers — primarily Google Cloud (Vertex AI), and, where a deployment is configured that way, Microsoft Azure AI Foundry or Amazon Bedrock.
These providers process message content for one purpose only: producing the assistant’s reply. Under the agreements governing this service, they do not use your data to train their models, and neither do we.
A human member of the property manager’s leasing team can take over the conversation at any point, and will do so whenever you ask for a person.
6. Who else sees your information
Depending on the situation:
- The property manager who operates the Page, and their leasing team — for the conversations they are responsible for.
- Meta Platforms. Your conversation also exists inside Messenger or Instagram, where it is governed by Meta’s Privacy Policy independently of us.
- AI inference providers, as described in section 5.
- Cloud hosting and infrastructure providers, which run the servers, databases and backups behind the service.
- A messaging provider, where confirmations are sent by SMS, and a transactional email provider, for messages sent from occupo.ca.
- Monitoring and log management providers, which help us keep the service running and diagnose failures.
- Public authorities, where the law requires it.
Your information is never sold, never rented, never used for advertising, and never used to train AI models.
7. Storage, security and processing outside Québec
Information is encrypted in transit and at rest. Access is limited to the people who need it to operate the service, and to the authorised members of the property manager’s team.
Some of the providers above process or host information outside Québec, in Canada and in the United States. Before any such communication, Solutions Mira AI Inc. carries out the privacy impact assessment required by law and enters into a written agreement governing the protection of the information.
If a confidentiality incident presents a risk of serious injury, the people concerned and the Commission d’accès à l’information are notified promptly, and the incident is entered in the register the law requires.
8. How long we keep it
- Conversation records and enquiry details — kept for up to 12 months after your last interaction with the assistant, then deleted or anonymised.
- Enquiries sent through occupo.ca — kept for up to 12 months after our last exchange.
- Client account information — kept for the term of the agreement. When a client stops using the service, their data is destroyed, or exported and then destroyed, within thirty (30) days of the end of the agreement.
You can ask for earlier deletion at any time, and you do not need a reason — see section 9.
9. Your rights
At any time, and free of charge, you may:
- ask for access to the information we hold about you;
- ask for it to be corrected if it is inaccurate, incomplete or ambiguous;
- ask for your conversation and the contact details in it to be deleted;
- withdraw your consent to its use;
- ask for it in a structured, commonly used technological format.
Write to privacy@occupo.ca, telling us which Page or account you messaged and roughly when. We answer within thirty (30) days. Step-by-step instructions for deletion are on our Data Deletion page.
Where the property manager is the one responsible for your information, we act on their instruction and pass your request to them — but you can always start with us, and we will see it through.
If our answer does not satisfy you, you may complain to the Commission d’accès à l’information du Québec or to the Office of the Privacy Commissioner of Canada.
10. Minors
The service is intended for adults looking to rent a home. We do not knowingly collect information about anyone under 14 years of age.
11. Changes to this policy
Any change is published on this page, with the date above. Material changes are communicated to client property managers before they take effect.
12. Contact
Solutions Mira AI Inc. — Occupo
Montréal, Québec, Canada
privacy@occupo.ca